Returns

PLEASE NOTE THAT WE DO NOT DO FREE RETURNS, THERE ARE COSTS ASSOCIATED WITH THIS.

Returns
Is it possible to return my order? Yes, this is possible.

Items purchased from Chantal Utrecht  can be returned within 30 days of receipt in most cases. If you want to return a product, it must meet the conditions:

Conditions:

- The product must not be used;
- The product must be returned in its original condition;
- The product must not be damaged by the customer;
- Hygiene products and underwear are considered non-returnable.
- The package must be provided with a Track & Trace code;
- The return costs are always for the customer, regardless of location;
- We have the right to charge shipping costs to the customer
- We must be aware of the return.

If you do not meet these conditions, we will not accept your return.

If your product  arrives damaged, take a photo immediately so that you have proof that the damage was not caused by you.

*We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.

Easy returns in 3 steps:

Step 1:  Contact us
If you want to return your order, you must send us an email at info@aussive.com.

1a:  Mention your #ordernumber
2a:  Mention reason for request,  then we will send you a return form.
3a:  Photo of the product in case of breakage First name + last name of the customer Address of the customer

We will then contact you and give you the return address. Never
send the return   to the sender, we will send you the correct address after you have asked us for it. You, the customer, are responsible for the shipping costs of returning the product.

Step 2:  Send your order
Send the items together with the return form to the specified address. Make sure you provide the package with a Track & Trace code. As the sender of the package, you are responsible and we do not want any misunderstandings to arise. Please note that you must return products within 14 days after you have informed us.  

Step 3:  Processing your return
After we have received your return shipment, we will start assessing the returned items and processing your refund. The money will be refunded via the original payment method you used during the purchase, unless otherwise requested. The amount will be refunded within 14 days.

Please note:  The shipping costs for returns are at the expense of the customer . This is in connection with the pursuit of a shipping process that is as sustainable as possible. In addition, the customer has benefited from free shipping with his or her order. Since our warehouse is located in China, return costs can be high. Please feel free to contact our customer service to find a suitable solution together. We are happy to help you! 

The consumer has a right of withdrawal in accordance with the following provision if the consumer is a natural person who enters into a legal transaction for purposes that are not predominantly related to his or her commercial or professional activity:

A. CANCELLATION CONDITIONS
Right of withdrawal
The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier has received or accepted the last goods.

Since we work with a fully automated system, orders are processed as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible after receipt of the goods.

To exercise your right of withdrawal, you must inform us info@chantal-utrecht.nl by means of a clear statement (e.g. by e-mail) of your decision to withdraw from this contract. The withdrawal is complete when we have received the goods. The costs for returning the goods are borne by the buyer.

Registration for shipments in transit
Since our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Wait until you have received the goods and then send them back to us. Of course, you can inform us of your cancellation in advance.

In order to guarantee you the fastest possible return, we ask you to send us a shipping confirmation.

Consequences of cancellation
If you cancel this contract, we must refund all payments we have received from you, with the exception of delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract and receipt of the goods. For this refund, we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.
 

Please note: Before you wish to return an item, you must first submit a return request by email to verify your eligibility for a return.

Damage and Issues
Upon receipt of your order, we recommend that you inspect it thoroughly. If the item is defective, damaged, or you have accidentally received the wrong item, please contact us immediately. This way, we can assess the problem and provide you with a suitable solution quickly.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as custom-made products (such as special orders or personalized items) and personal care products (such as beauty products). We also cannot accept returns for hazardous materials, flammable liquids or gases. If you are unsure or have questions about the return options for a specific item, please contact us.

Please note that we cannot accept returns on sale items or gift cards.

Cancellations
Our cancellation policy applies to cancellations within 12 hours, this is due to the processing time of the package. 

Please contact us immediately via info@aussive.com. If your order has already been shipped, cancellation is no longer possible. In that case, you can return the package after receipt for a full refund. Please always let us know your #ordernumber.

Exchanges
The fastest way to ensure you get the item you want is to return the original item. Once your return is approved, you can make a separate purchase for the new item.

Refunds
After we have received and inspected your return, we will let you know if your refund has been approved. If your refund is approved, it will automatically be processed through your original payment method. Please allow up to 2 weeks for your bank or credit card company to process and post your refund.